MayaWalk Tours FAQs
About atm Cave
 Yes, you can do the tour if you are staying outside of San Ignacio. Mayawalk Tours provides shuttle services throughout the country. Feel free to contact us for a quote/Meeting time and location (Direct to contact page)
Many guests have asked these questions or suggested meeting us at the parking lot on their own. We found that more than 80% of guests who opt to meet us at the cave parking lot get lost and miss the tour. To avoid this, we suggest a mutual meeting point that is easy to locate, and we have our guests drive behind us.
You do need a licensed tour guide to enter the ATM tour. It is a legal requirement that the tour guide is affiliated with a tour company for any tours in Belize. You can book your tours through the tour operator. If you would like, we also provide exclusive/private tours where it would be just you and the guide. You can book it here: Connect them to the Exclusive ATM Cave tour.
You can wear regular shorts along with a T-shirt.
There is a height requirement of 40 inches for kids going on cave tours. Please exercise due diligence to know if your child can be in a cave for long periods, and also follow the guide’s instructions.
Yes you can bring your cameras on all our tours except the ATM Cave. Please protect your cameras accordingly.
You need socks for the preservation of the dry chamber inside the ATM cave. The oils from your feet, and/or the imprint of your shoes can damage the flowstones of the dry chamber. We recommend wearing socks at the beginning of your tour. It is fine if your socks are wet upon entering the dry chamber. However, if you prefer dry socks, the tour guide can keep your socks in his dry bag. Â
Unfortunately, the government banned all electronic devices from entering the cave. However, we do have stock photos of the cave that we send to our guests which is the reason why we ask for email. If you bring your cameras they will need to stay in the van at the parking area. If you need your phone to monitor insulin levels, the tour guide can carry it in his dry bag and provide it to you when needed .
The guide is the only one allowed to take in a bag inside ATM Cave, since you must enter the cave empty-handed. Please communicate with your tour guide and give him whatever medication or inhalers you need. For other tours, you can keep your medications/inhalers, etc with you.
General faq's
We are open year-round and our tours go out daily except for the Chocolate making tour and Horseback riding tours that do not go out on Sundays. All other tours can be booked any day, year round based on availability.
Yes, we offer private tours for individuals, couples, families, and groups. Please contact us directly to arrange a customized itinerary.
You can make a reservation on our website or by contacting us directly through email, phone, Whatsapp, Google, Facebook, and Instagram. We recommend booking in advance to secure your spot, especially during peak travel seasons.
Our tour packages typically include transportation, experienced guides, park fees, equipment rental, and lunch (for full-day tours). Some tours may also include additional activities or amenities, depending on the package.
We recommend wearing comfortable clothing and sturdy shoes suitable for hiking or walking. You should also bring sunscreen, insect repellent, a hat or cap, a reusable water bottle, and a camera or phone to capture the memories(This applies to all tours except the ATM Cave). Please refer to your specific tour of choice as additional items may be required to be fully prepared.Â
Yes, we offer complimentary pickup from hotels within town limits. However, if your hotel is outside of town limits, there may be an additional fee. Please send us an email to request a quote.
Some of our tours have age restrictions due to safety concerns such as Crystal Cave, however, for other cave tours, the height requirement is 40 inches. Please check the tour description or contact us directly for more information.
You can feel free to contact us if you are more comfortable bringing your equipment. Please note that MayaWalk Tours provides you with high-quality equipment for your tours.
Tips are not included in the tour price, but they are greatly appreciated by our guides and staff.
We accept cash and credit cards. We do require payment to confirm your booking. A deposit can be made in advance and the balance can be paid before the date of the tour.
Yes, we offer discounted rates for children, student groups, and groups of 6 or more booking multiple tours. Please contact us directly for more information on group rates and special offers. Certain restrictions may apply.
We recommend booking your tours far in advance to secure your spot and ensure availability.
We recommend wearing footwear that is closed-toed and strapped so they do not wash off in the river. You need to protect your toes from sharp rocks and ensure you are comfortable with your shoes getting wet.Â
Our guides are fluent in English and Spanish, however, our tours are in English. If you need a Spanish guide, you can book a private tour with one of our spanish speaking tour guides.
We monitor weather conditions closely and will notify you if the tour needs to be canceled or rescheduled due to safety concerns. In case of cancellation, we will offer a full refund or the option to choose a different tour, or reschedule the initial tour for another day.
No, pets are not allowed on our tours.
